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DBS/POSB video teller machines offer face-to-face help

SINGAPORE — DBS on Tuesday (April 25) rolled out Singapore’s first video teller machines (VTM) across nine locations islandwide to provide round-the-clock branch banking services to DBS and POSB customers.

POSB Video Teller Machines (VTMs) provide round-the-clock branch banking services to customers, with the option of “face-to-face” assistance from bank tellers via live-video streaming. Photo: DBS

POSB Video Teller Machines (VTMs) provide round-the-clock branch banking services to customers, with the option of “face-to-face” assistance from bank tellers via live-video streaming. Photo: DBS

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SINGAPORE — DBS on Tuesday (April 25) rolled out Singapore’s first video teller machines (VTM) across nine locations islandwide to provide round-the-clock branch banking services to DBS and POSB customers.

With the VTMs that provide privacy within soundproofed booths, DBS/POSB customers have the option of getting “face-to-face” assistance from bank tellers via live video streaming. In addition to providing services such as balance enquiries, change of particulars and statement requests, the VTMs are able to dispense Internet banking security tokens as well as allow customers to apply for debit cards and obtain them instantly, DBS said.

To use the DBS/POSB VTMs, customers will need to have valid identification, such as identity card or a passport, or their ATM card for verification, as well as their mobile phone for more complex transactions that require the SMS-OTP (one-time password).

Mr Jeremy Soo, managing director and head of consumer banking group (Singapore) at DBS, said the introduction of DBS/POSB VTMs raises the industry bar for banking services in Singapore.

“For the first time, customers can have access to round-the-clock branch banking services, made possible by augmenting live-video streaming capabilities into our branches via the VTMs … The VTMs are an example of how we are re-imagining banking, using digital technology and innovation to extend our reach, enhance our efficiencies, and create tomorrow’s solutions,” he said.

The VTMS are located at DBS SUTD and POSB branches in Rivervale Plaza, Bukit Batok West, Kampong Ubi, Tampines Hub, Yishun North, Toa Payoh North, Bedok North and Ang Mo Kio Central.

The announcement by DBS follows a line of other “first-of-its-kind” service innovations introduced by the bank to enhance its efficiency and customer convenience. These include the SMS ‘Q’ notification service, which allows customers to request a queue number via SMS prior to visiting the bank’s branches and SMS Banking, where customers can perform simple banking transactions via SMS.

The following services are available at DBS/POSB VTMs round-the-clock: 

  • Instant replacement of debit cards
  • Instant application and provision of debit cards
  • Instant Internet banking token replacement 
  • Card Services
  • Request for iBanking Secure Device
  • Update Particulars
  • Balance Enquiry
  • Bill Payment for cashline (with card)
  • Pay DBS or POSB credit cards bills
  • Additional cheque book requests
  • Telephone banking pin (replacement)
  • Delete GIRO arrangement
  • Change GIRO Payment Limit
  • Stop Payment of Cheque for CASA accounts
  • Request for Statements

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