Kodak went from market leader to bankruptcy, choosing to ignore a new up-and-coming technology. PHOTO: REUTERS
As an F&B outlet, Starbucks needed its customers to feel special. Instead, it opened too many outlets and created a proliferation of products it could not handle. PHOTO: REUTERS

Egg-freezing may be a Silicon Valley perk too far

Firms are always looking at ways to attract and retain talented employees. Nowhere more so than in Silicon Valley, where America’s leading technology businesses live or die by...

How Netflix reinvented HR

Sheryl Sandberg has called it one of the most important documents ever to come out of Silicon Valley. It has been viewed more than five million times on the Web.

Leaders need emotional agility

Sixteen thousand: That’s how many words we speak on average each day. So imagine how many unspoken ones course through our minds. Most of them are not facts, but evaluations and...

Bosses, build the connection gap

From time to time, mass emails land in your inbox from your Chief Executive Officer or the senior management addressing all staff on a topic that is deemed to be of high...

When feedback dampens creativity

Over the past decade, companies have begun using online ordering capabilities to develop a powerful marketing tool — “mass-customisation” systems that let customers design their...