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Strategies for calling it a day

Mr Grant Freeland began to worry about the amount of hours he put in at work when a number of talented consultants in his Boston office left. They were burnt out and desperate to have a life outside work.

Mr Grant Freeland began to worry about the amount of hours he put in at work when a number of talented consultants in his Boston office left. They were burnt out and desperate to have a life outside work.

Serendipitously, he was contacted by Professor Leslie Perlow, who teaches leadership in organisational behaviour at Harvard Business School. She had a question that he, too, wanted an answer to: Could consultants, at the beck and call of the clients’ demands, ever have anything approaching a work-life balance?

For a year, she studied his team at Boston Consulting Group (BCG) and came back with the verdict that the biggest problem was a lack of predictability. “People could never make a plan because of client demands,” recalled Mr Freeland.

So they came up with a scheme called “predictable time off”, or PTO. It gave employees an evening or a day between Mondays and Thursdays when they would not be contacted and could switch off their phones and email.

“Most efforts fail if we aim for work-life balance as it’s superficial unless you change how work is done”, said Mr Freeland, a senior partner at BCG responsible for the firm’s people and organisation practice. It was a tricky sell. “Some thought long hours were a rite of passage; others didn’t think we needed PTO.”

The most important aspect of the initiative, which was rolled out from 2008, was that it made people talk and plan. “It forced teams to prioritise. We found that teams that had predictable time off worked fewer hours overall but worked smarter. It had forced them to discuss behavioural norms,” he said. “If you promote people who work 20 hours a day, then people think to get a promotion you need to work 20 hours.”

Among teams that adopted PTO, the retention rate has increased, Mr Freeland said. On average, he works 60 hours a week. However, if doing due diligence on a company, “all bets are off”, he said — people have to put in the hours.

But despite BCG’s ambitions to change working practices, the most common gripe on Glassdoor, a website that allows former employees to post reviews of companies and jobs, is long hours. One reviewer wrote: “There is a powerfully-entrenched long-hours culture ... PTO sessions really just turn into grumbling sessions that don’t change expectations.”

THE LINK BETWEEN OVERWORK AND PRODUCTIVITY

Yet, BCG is at least trying to tackle the issue — unusual in a sector that lionises long hours. Consultancy is far from unique; many bankers, lawyers and medics see excessive hours as a badge of honour.

Dr Alexandra Michel, a banker turned academic, found that even when bankers moved to other sectors for a better work-life balance, they had internalised the banking industry’s ethos to such an extent that they increased the working day for their new colleagues.

In the technology industry, coders work around the clock. Moreover, the industry’s bias towards youth, said Mr Jim Hart, chief executive of Senn Delaney, an organisational-culture consulting firm, “encourages people to think they can work hard while they are fit and young, and make money”.

While there is evidence that overworking hampers productivity — for example, a Stanford University study that showed that those doing 60-hour weeks produced less high-quality code than those doing 40 hours — there is also research by the Graduate School of Management at the University of California, Davis that showed that the more one is seen at the office, the more he or she is perceived as dependable and committed.

A recent report by Oxford University identified the emergence of a new “super” working class of wealthy professionals who ratchet up hours in the office. The study said the best-educated used to work much shorter hours, yet by the start of the 21st century, they were working the longest hours.

Some companies are experimenting with curbing the use of technologies that have blurred the lines between home and office. German carmaker Volkswagen prevents emails from being issued from 30 minutes after the end of an employee’s shift until the server is switched on the next day, issuing emails again half an hour before the new working day begins. Daimler recently announced that employees can opt to have any email received while they are on holiday automatically deleted.

Dr Michel believes that even bankers can curb long hours if their employers give feedback on skills and abilities that decline with overwork, such as judgment and creativity. “Many firms interview clients informally about the creativity of a team’s solutions. This information is passed along to employees on a weekly basis and allows them to witness first-hand the correlation between overwork and the dimensions that are critical to high performance.” Such feedback, she said, is more effective than merely telling people what can happen when they work too much or rules about not working on weekends.

IT BOILS DOWN TO SELF-AWARENESS

Dr Almuth McDowall, an occupational psychologist who specialises in work-life balance, said it is possible to change a culture. She has worked with some British tech companies that peg bonuses to sensible hours. If a developer achieves his goal within prescribed hours, he is rewarded financially, but not if he works excessively.

She believes that we are not good at recognising “what good work looks like ... (working) long hours has become a proxy for good performance”.

Some banks have attempted to curb the long hours for junior employees by doing more than giving clear days off. They are also engaging them with meaningful work to display their abilities so they do not feel they can prove their worth only by slogging away until dawn.

Moreover, tasks need to be realistic and allocated coherently. “We need to see duty of care as part of the role of manager,” says Dr McDowall. “And sensible hours need to be championed by middle managers as well as senior leaders.”

Mr Don Serratt, who had left banking to start a company treating behavioural health problems, said blanket policies do not work. “It has to start with the individual. Some people have more stamina and get energy from working more than others. Others continue to work hard in spite of the negative consequences.”

The warning signs, he said, are if you are neglecting your health, missing your children growing up or ignoring your partner.

Google’s long-term study of working cultures has revealed that some people are better equipped than others to leave the office behind at the end of the working day. Mr Laszlo Bock, who heads the company’s people operations division, described two types of working personalities: Segmentors, a minority who are able to draw a psychological line between work stress and home, and Integrators, for whom work lurks constantly in their heads, leading them to check their email constantly.

As Mr Serratt acknowledges, ultimately, knowing when to call it a day comes down to self-awareness.

THE FINANCIAL TIMES

ABOUT THE AUTHOR:

Emma Jacobs is a features writer for The Financial Times, with a particular focus on workplace trends, business culture and entrepreneurship.

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