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80% of links to members’ data removed, says K BOX

SINGAPORE — Karaoke bar chain K BOX has removed 80 per cent of the links leading to access of its members’ data, said its chief operating officer Priscilla Ng yesterday, following a database leak which exposed the personal information of more than 300,000 customers earlier this week.

More than 317,000 K Box customers’ personal details were put up for public download by hackers. Photo: K Box Karaoke, Singapore Facebook page

More than 317,000 K Box customers’ personal details were put up for public download by hackers. Photo: K Box Karaoke, Singapore Facebook page

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SINGAPORE — Karaoke bar chain K BOX has removed 80 per cent of the links leading to access of its members’ data, said its chief operating officer Priscilla Ng yesterday, following a database leak which exposed the personal information of more than 300,000 customers earlier this week.

This was done within 24 hours of the leak and efforts will continue to ensure all of such Internet links are removed, said Ms Ng in a statement.

“We are working hard to ensure all our customers will continue to place their trust in us,” she added.

“Needless to say, we are doing our utmost to deal with the situation and are confident we will emerge stronger and continue to provide excellent service, good value and a wholesome entertainment experience to all our customers.”

In a separate letter to K BOX members that was posted on the company’s Facebook page, Ms Ng also said K BOX would accept any membership cancellations unconditionally.

“We know this situation has caused considerable stress and anxiety to our valued customers and we deeply regret it. In light of this incident, we understand some members may consider terminating their membership,” she added.

The leak, which happened on Tuesday, is being investigated by the Personal Data Protection Commission and the police.

A group calling themselves The Knowns had sent an email, which contained links to a database purportedly storing personal details of K BOX customers, to media outlets.

The goal, the group said, was to protest against toll increases for all vehicles except motorcycles leaving Singapore through the Causeway and new charges for entry into the Republic, which will kick in next month.

These measures replicate Malaysia’s moves, in line with a long-standing policy on Causeway tolls.

Xue Jianyue

In a letter to K BOX members, Ms Ng said the company maintains strict data-protection policies and data-protection measures have since been enhanced as an added precaution.

She added that K BOX takes the data theft very seriously and the company is working closely with the PDPC and Singapore Police Force in their investigations.

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