Singtel restores fibre broadband services after mysterious day-long outage
SINGAPORE — Singtel has restored its fibre broadband services, following a mysterious day-long disruption that frustrated many customers.
SINGAPORE — Singtel has restored its fibre broadband services, following a mysterious day-long disruption that frustrated many customers.
In a statement on Sunday (Dec 04) morning, the telco said: "As of 8.25 am, Singtel fibre broadband services have been fully restored. We are very sorry for the disruption."
It is unclear what caused the service disruption that began at about 8.45am on Saturday, though Singtel had earlier ruled out a distributed denial-of-service (DDoS) attack.
"We are taking this incident very seriously and are taking steps to review our processes to prevent a recurrence," Singtel said in its latest statement without giving further details.
The telco added that it would be offering affected customers a 10 per cent discount on their broadband subscription for December. "Affected broadband customers who are also Singtel postpaid mobile customers will have their local mobile data charges waived for both Saturday (3 December 2016) and Sunday (4 December 2016)," Singtel added.
The telco said in an earlier press statement on Saturday that it was investigating why its servers could not assign Internet Protocol (IP) addresses to customers’ modems to allow them to connect to broadband.
“So far, while we have ascertained that the service disruption is not due to a DDoS attack, we are not ruling out other plausible causes,” Singtel said.
A DDoS attack occurs when IT equipment, such as a router or server, is inundated with a sudden and enormous volume of traffic from multiple sources with the intention of causing congestion or shutting it down.
Singtel said it would be working with its vendors through the night to resolve the trip-up and get its broadband services running again.
Singtel said the islandwide disruption started about 8.45am on Saturday, although some customers had reported disruption to the services earlier.
The outage has hit both residential and business customers, and Singtel said its engineers have been working “tirelessly” to get to the heart of the problem.
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