New mobile app to help reduce utility consumption, lower utilities bill

SINGAPORE — A new mobile app has been launched as part of a joint pilot between SP Services, the Energy Market Authority (EMA) and the PUB to help consumers reduce energy and water consumption, lower their utilities bill and conserve the environment.

In a media release today (Jan 7), the new app will be available to about 310,000 consumers who have registered for an online SP utilities account from Sept 15 last year. Eligible users of the app will be informed by SP Services via email by Jan 16. Consumers may download the app from the iTunes or Google Play Store from today to access features ranging from their historical consumption data to usage audits, the statement said.

The new app has a Home Utilities Audit where users can check the estimated utilities usage of appliances at home and find out which is consuming the most energy and water. They can set a savings target for their future bills and the app will provide steps on how to reduce energy and water consumption to achieve those targets.

Another feature of the app is Past consumption and peer comparison where users can view their own past consumption over the last six months and compare their energy and water consumption against the average and most efficient energy, water and gas consumption of their neighbours. Selected participants on the pilot will also receive a new e-bill or hardcopy letter with this information.

The pilot will run from January to April this year. SP Services will use results from the pilot will be used to study how consumers respond to enhanced information feedback relating to energy and water usage before rolling out the application nationwide.

Managing Director of SP Services, Ms Jeanne Cheng, said, “We continuously look for ways to improve service touchpoints and customer experience. With the enhancements on our mobile and web platforms, we hope to raise customers’ awareness of energy efficiency and importance of water conservation which will also help them reduce their utility bills.”

“Saving energy is a good way to help ensure a sustainable future. The new app will enable homeowners to analyse their use of electricity and gas. It will empower them to make an informed decision on efficient use of energy, lower their utility bills and reduce their carbon footprint,” said Mr Yeo Yek Seng, EMA’s Acting Chief Executive.

“Water is a precious resource and small acts can go a long way in helping Singapore as a whole use water more efficiently. We hope that this mobile app will help consumers be more mindful of how they use water in their daily lives and in the process reduce their water usage and bills,” said Mr Chong Hou Chun, Director of PUB’s Water Supply (Network) Department.

Users of the My Utilities Portal can also view their bill, payment history and update their mailing addresses on-the-go via the app in addition to the two features above.

Members of the public who have questions about the pilot can email csonline [at] singaporepower.com.sg or call the SP Services’ hotline at 1800 738 2000. A demo video on the new app can be found at SP Services’ website at www.singaporepower.com.sg/SPServicesMobile.