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Permanent injunction granted against wholesaler in Sim Lim Square

SINGAPORE — The High Court has granted a permanent injunction against electronics wholesale company Cyber Maestro, in response to numerous complaints to the Singapore Tourism Board (STB) against the company’s trade practices.

SINGAPORE — The High Court has granted a permanent injunction against electronics wholesale company Cyber Maestro, in response to numerous complaints to the Singapore Tourism Board (STB) against the company’s trade practices.

These included overcharging, exerting undue pressure or influence to enter into a transaction and misleading consumers about the prices and availability of goods, said STB in a press release announcing the granting of the injunction yesterday.

The complaints did not cease despite notifications from the Consumers Association of Singapore (CASE) as well as requests to resolve the complaints amicably and refrain from further unfair trade practices, the tourism board said.

CASE has listed Cyber Maestro among the top tenants in Sim Lim Square with the highest number of consumer complaints from July to September. The store, which is located at #02-77 of the building, has had seven complaints made against it.

Saying it takes a serious view of errant retailers who besmirch the reputation of Singapore as a premier tourist destination, the board encouraged consumers to report unfair practices.

Consumers should “take the necessary measures to protect their interests such as researching on the product, conducting a comparison of prices, clarifying return policies, checking receipts or invoices for accuracy and verifying coverage of warranties before agreeing to the purchase”, the STB added.

The management council of Sim Lim Square said yesterday that the retail complex has been cast in a negative light “in the eyes of the public in Singapore and overseas”.

“The management council has always been greatly concerned over the problem caused by a few recalcitrant errant retailers in Sim Lim Square,” it said. “Instances of unethical business practices, such as cheating, over-charging and taunting customers, are almost a daily sight, affecting the shoppers, especially tourists, at Sim Lim Square.”

“Despite our best efforts, the problem persists,” it added.

“Business is still as usual for the black sheep in Sim Lim Square and ... scams and other dishonest practices are still common.”

Saying that it will do its utmost to cooperate with the authorities, the management council called on the authorities to look into the issue of errant retailers in Sim Lim Square “seriously and urgently and to take a tough stand against the recalcitrant retailers”. CHANNEL NEWSASIA

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