SingPost opens new concept post office at Suntec City Mall

SINGAPORE — At SingPost’s new post office at Suntec City Mall, customers can prepare mailing labels of their own on an ezy2ship kiosk, or pick up or return parcels around the clock at POPStations. They can even try out a 3D printing service to print out prototypes and customised gifts such as accessories and figurines.

Customers also have the option to browse through stamps and other philatelic products on tablets before purchasing them at the counter.

This is SingPost’s eighth new concept post office, which comes as the postal service provider moves to remodel post offices islandwide. These “digitally integrated” post offices began rolling out in March.

In a statement released today (Oct 3), Singapore Post (SingPost) group chief executive Wolfgang Baier said plans are underway to remodel post offices and “transform them into modern, efficient hubs” in order to meet customer’s e-commerce and digital needs.

“Over the next few years, all post offices will undergo a major revamp and be remodelled into a vibrant lifestyle hub integrated with a 24/7 auto-lobby to bring round-the-clock access to customers,” Dr Baier added.

New features announced include SAM (Self-service Automated Machines), packing desks and service ambassadors to assist customers.

SingPost also announced the introduction of “digital solutions” where customers will be able to track parcels, calculate postage or locate a post office through their mobile.

Post offices will continue to provide essential services like bill payments, banking transactions and CPF top-ups.