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Singtel customers’ data services continue to be plagued by intermittent access

SINGAPORE — Just two days after a major service disruption on Wednesday (April 22), some Singtel users experienced intermittent access to their data services yesterday.

A woman walks past a Singtel logo at the Singtel comcentre. TODAY file photo

A woman walks past a Singtel logo at the Singtel comcentre. TODAY file photo

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SINGAPORE — Just two days after a major service disruption on Wednesday (April 22), some Singtel users experienced intermittent access to their data services yesterday.

Singtel mobile subscribers took to social media again and complained on Singtel’s Facebook page that they experienced spotty connections, with some claiming that they were unable to make calls. Customer Regina Chia, said her mobile phone showed “No Service” while another customer, Suemei Chiam, said her mobile experienced “a sudden change in network connection from 4G to G”.

A spokesperson for Singtel told TODAY that the issues faced by customers yesterday was due to an “interim solution” currently in place after the major disruption that happened on Wednesday.

It is understood the intermittent access experienced today lasted a few minutes for affected customers.

Singtel’s spokesman said: “We are closely monitoring our network and working with our vendor to resolve the fault within the next few days,” said the spokesperson in a media statement issued yesterday.

The telco also announced yesterday that it will waive local mobile data charges on May 1 due to Wednesday’s disruption. During the incident, 3G and 4G mobile data services were down for some subscribers after lunchtime and was fully restored at 5.30pm on Wednesday.

“We thank our customers for their patience and understanding during the mobile data service incident on Wednesday 22nd April. We will waive local mobile data charges for all our postpaid customers on Friday May 1st 2015,” the telco’s Chief Executive Officer (Consumer Singapore) Yuen Kuan Moon said on its Facebook page, adding an apology “for any incovenience caused”. Singtel customers also received a SMS informing them of the waiver.

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