SMRT begins telematics technology trials in buses to monitor drivers

SINGAPORE — Public transport operator SMRT revealed today (March 20) it has begun trials on its buses using telematics technology to monitor driving behaviour.

SMRT will use telematics to measure the speed of the bus, the level of jerkiness, or how the bus is changing lanes, all to ensure the safety and comfort of commuters.

It is also embarking on efforts to improve commuter experience at bus interchanges by reducing bus waiting times, enhancing information accuracy and accessibility, as well as improving queue management.

Commuters can also look forward to better customer service and more conducive environment at bus interchanges, and this includes improving the toilet facilities, lighting, and overall cleanliness.

SMRT is also working with the Land Transport Authority to look into the possibility of allowing prams onto buses.

These initiatives are expected to be completed within one to one-and-a-half years.

In October last year, SMRT also revamped its Learning Journey programme.

Ms Alina Boey, director of media and marketing communications at SMRT, said: “It really aims to give commuters a behind-the-scene of the daily commute. So we hope that participants will enjoy the opportunity to get an understanding of SMRT’s rigorous maintenance regime, our safety and security measures, as well as enjoy a chance to tour our operations command centre (OCC).

“The OCC that we have at Kim Chuan Depot is the largest OCC in the world. So this we think is a wow factor that we hope participants will enjoy.”

During the programme, participants are briefed on SMRT bus services as well as given a tour of its rail underground workshop, where trains undergo heavy maintenance after every 600,000km.

SMRT conducts its Learning Journey fortnightly, mainly for secondary students and grassroots organisations. CHANNEL NEWSASIA