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Tigerair conducts trial to allow guide dogs on flight

SINGAPORE – Passengers on board Tigerair’s flight to Phuket today (Oct 29) would have been surprised to see a guide dog beside a visually impaired person on their flight.

Ms Cassandra Chiu and guide dog Esme. Photo: Tigerair

Ms Cassandra Chiu and guide dog Esme. Photo: Tigerair

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SINGAPORE – Passengers on board Tigerair’s flight to Phuket today (Oct 29) may have been surprised to see a guide dog beside a visually impaired person on their flight. 

This is part of a trial that Tigerair is conducting, to test the feasibility of allowing guide dogs to fly with their visually impaired owners.

Working with the Guide Dogs Association of the Blind, visually impaired counsellor Cassandra Chiu and her guide dog Esme, tested the proposed policy by flying to Phuket this morning. 

The 35-year-old frequent traveller and a group of trained crew on board would give feedback after the flight. Tigerair would then seek approval from relevant authorities to look into the implementation of this new policy.

Tigerair chief operating officer Ho Yuen Sang said: “Allowing guide dogs on board Tigerair flights would be in line with our care and concern for customers requiring special assistance.”

“We hope to enhance the mobility of visually impaired passengers and empower them to access more destinations served by Tigerair... (and) continue to take proactive steps to improve our capabilities and assist customers with special needs,” Mr Ho added.

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