Bank customers need better protection from credit card fraud
I refer to the letter “Banks should do more to prevent credit card fraud” (May 22).
I refer to the letter “Banks should do more to prevent credit card fraud” (May 22).
When my wife was overseas about two years ago, she called the bank when she realised that her card was being used illegally.
Even as she was talking to the customer service officer, her card was being charged. When she returned, she went to the bank to assist it with this case of fraud. Her phone bill was more than S$1,000. The bank refused to pay for the overseas call charges that were incurred.
How safe are we in this age of advanced technology if banks are not capable of protecting their customers from fraudsters?
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