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CPF members can also obtain their statements by calling or writing in

We thank Mr Chan Kim Heng for his letter “How password-only access to CPF statements compromises security” (Oct 14).

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Irene Kang, Director of Communications, Central Provident Fund Board

We thank Mr Chan Kim Heng for his letter “How password-only access to CPF statements compromises security” (Oct 14).

To safeguard Central Provident Fund (CPF) members’ confidential information, the Board does not allow third parties’ requests for retrieval of CPF statements on behalf of members.

CPF members need not visit our service centres and can conveniently obtain their statements by writing in or calling us. We will send the statements directly to them after carrying out the necessary verifications, without the use of SingPass.

The CPF Board strongly recommends all members observe security best practices always when accessing CPF statements with their SingPass. They should not share their SingPass ID and password with third parties and should always log out once they complete their online transactions.

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