Do more to protect consumers from retailers that overcharge

It is disappointing that our present laws give little protection against shopkeepers who blatantly rip off customers, especially tourists.

Incredibly, shops that have chalked up multiple complaints keep operating and, worse, continue to overcharge unsuspecting customers.

The recent cases of customers who were refunded in thousands of coins and driven to tears violate all sense of professional conduct and decency. Yet, the law could do nothing.

Singapore is generally a safe place to do business, but there will always be con artists. If the law takes no action against them because of existing limits, it may encourage these elements to thrive. Though well-meaning, the Consumers Association of Singapore is not empowered, it seems, to deter those who repeatedly overcharge because the latter know little will be done.

While the law against shoplifting is absolute, there seem to be no laws against retailers who force overpriced warranties on consumers and extort them. Common sense says that something should be done.

The police and authorities should also raise awareness among tourists who do not speak English. Certain signs may exist, but more can be done to safeguard tourists and consumers. It takes little to keep them informed of their rights.

Let us take this seriously — consumers deserve better.