Feedback unit should also go to the people

I refer to Ms Jenny Wee’s letter “REACH has several effective ways of getting feedback” (Sept 10). I do subscribe to REACH’s e-newsletter, which is delivered to my email, and so do keep abreast of the government feedback unit’s outreach.

I have also engaged Dr Amy Khor and others from the Government on REACH’s web chats. When, on what topics and how the government representatives responded to my queries are all publicly available on my website.

Ms Wee said in her letter that REACH listens to Singaporeans via its Facebook page, Facebook Q&A, live Facebook chat app and outdoor dialogue sessions. She advised me to “like” REACH’s Facebook page.

That is where the fault line of REACH and those who lead it is. It has created listening points and expects Singaporeans to come to such points to give their feedback.

A good government feedback unit would find means to go to the people to get feedback, besides expecting them to come to its listening point channels.