Improve the flow of traffic at security checkpoints
We all understand that security checks are important and people are ready to co-operate with security officers when requested.
We all understand that security checks are important and people are ready to co-operate with security officers when requested.
At the Airport Logistics Park of Singapore (Cargo Complex), where I am working, all vehicles are subjected to security checks when leaving the area. I can understand the rationale for the checks, which is mainly to prevent smuggling.
What I cannot understand is that out of the three green lanes, only two are open during the evening peak period when people are leaving the workplace. After the rush hour, only one lane is open.
The cargo complex operates around the clock and there are surges in human traffic when workers leave at different times. Usually, a bottleneck will form at the exit lanes with just one lane open.
The security company should allocate more staff members at specific times to handle the periods when crowds of workers leave the area. They should have already familiarised themselves with these timings in order to address the requirements.
The previous security contractor stationed one staff member at the exit lane. The present contractor has three to four personnel stationed at the exit lanes, but more lanes have to be opened.
Is this the kind of service that the management is accepting when awarding contracts to private security firms?
Too many security establishments are using “security checks” as an excuse to hold up queues unnecessarily. Surely, there can be some improvement here?