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OneService app helps stop merry-go-round with agencies

I applaud the Municipal Services Office (MSO) for its OneService smartphone application, which has assisted in addressing users’ feedback by referring their cases to the respective organisations (“Cleanliness a top bugbear for residents”; Aug 5).

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Caroline Tan Sok Ngee

I applaud the Municipal Services Office (MSO) for its OneService smartphone application, which has assisted in addressing users’ feedback by referring their cases to the respective organisations (“Cleanliness a top bugbear for residents”; Aug 5).

More importantly, the MSO has been a one-stop service assisting residents in channelling any case to multiple agencies if necessary.

A couple of years ago, I spotted a dead dog in the middle of a common walkway to an MRT station. Considering the parasites, bacteria and foul smell if the carcass were to start rotting, I called the town council.

I was referred to the Housing and Development Board, the Urban Redevelopment Authority, the National Environment Agency, the police and subsequently the Land Transport Authority. Apparently, nobody knew whose responsibility it was and I was pushed from pillar to post.

Imagine the frustration of being put on hold and being told eventually that that was not the organisation responsible. It took pains to get to the right authority. Hence, I appreciate the OneService app as it is a great initiative.

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