Singtel should waive data charges for all customers

I thank Singtel for its efforts to restore its fibre connection. I believe, however, that it should waive all its customers’ local mobile data charges (“After day-long disruption, Singtel restores fibre broadband services”; Dec 5).

The waiver was first announced at 1.30pm on Saturday, but the terms and conditions were posted at 11.55pm. (It applies only to postpaid mobile subscribers who are also Singtel fibre broadband subscribers and to postpaid mobile subscribers with the same billing addresses as the fibre broadband subscriber.)

By then, one could have overshot one’s data usage without knowing the consequences.

My home’s Internet service is provided by Singtel and billed under my father’s name and home address. I am a Singtel mobile customer, but I use my company, whose Internet service provider is StarHub, as the billing address.

Should I not receive any sort of compensation for the data usage from my tethering hotspot just because I did not go to the office at the weekend to use the Internet?

I hope the authorities will weigh in on the issue. Fairness in the consumer’s favour should be upheld where due.