Station manager at Stadium MRT took prompt action

I usually cycle to Stadium MRT Station, and next to the bicycle racks, there is a dustbin that is also used by smokers.

Although there was no ashtray, I would not blame the smokers, as the top was plated, giving the impression that it was okay to smoke there.

It was at the entrance, and there was no way non-smokers could avoid the smoke. Recently, I decided to speak to the station staff, although I was not very hopeful of a solution.

I was offered a feedback form, but I requested that something be done about this. I was told that my feedback would be passed on and considered.

To my surprise, I got a call within 10 minutes from the station manager. He listened patiently to me, acknowledged that there was an issue and suggested removing the top tray so that people do not use it for smoking. The next morning, it was done as promised.

The point I highlight here is not about smoking zones at MRT stations; that is a separate topic.

It is about the openness with which my feedback was received and the promptness in calling back to better understand the issue, as well as proposing a solution and resolving it. This reflects the principle of putting customers first.

It is an example of taking pride in what one does and always upholding high standards of excellence. We can all learn from it and, maybe, pause sometimes to say thank you.