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Why no heads-up on new PAssion card?

I refer to the report “New, multi-purpose PAssion card launched for senior citizens” (Dec 5).

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Lim Quee Lan

I refer to the report “New, multi-purpose PAssion card launched for senior citizens” (Dec 5).

When my husband went to the Hougang bus interchange on Friday to replace his senior citizen concession card that he lost recently, he was not told that the PAssion Silver Concession Card would be posted to him soon.

Had he been told, he would have waited for the new card instead of paying S$13 for a replacement. Can the authorities enlighten us on this?

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