Processes reviewed at ICA Building after surge in passport demand; walk-ins allowed only for certain applicants
The ICA Building along Kallang Road.
SINGAPORE — The Immigration and Checkpoints Authority (ICA) will from Monday (June 13) only accept walk-ins at the ICA Building from passport applicants who have been notified to collect their passports, provide supporting documents or resubmit photographs.
This follows the agency's review of its processes in response to a surge in passport applications since March.
More than 5,000 passports are currently issued daily, almost three times the number pre-pandemic in 2019, said ICA in a media release on Saturday, adding that it has been producing and issuing passports at an "unprecedented rate".
"To meet the increased demand, more officers have been redeployed to process and produce passports, and they are doing so round the clock," said ICA.
