Skip to main content

Advertisement

Advertisement

600 StarHub fibre customers still affected

SINGAPORE — StarHub has released a press statement saying that as of 5pm today (Oct 13), more than 600 fibre broadband customers in Bukit Panjang, Choa Chu Kang and Woodlands are still affected by the fire at SingTel’s Bukit Panjang exchange on Wednesday.

SINGAPORE — StarHub has released a press statement saying that as of 5pm today (Oct 13), more than 600 fibre broadband customers in Bukit Panjang, Choa Chu Kang and Woodlands are still affected by the fire at SingTel’s Bukit Panjang exchange on Wednesday. “More StarHub fibre broadband customers in Bukit Panjang, Choa Chu Kang and Woodlands today have reported that their service remained affected even after their connections have been restored by OpenNet,” said Ms Jeannie Ong, StarHub’s Chief Marketing Officer. “After further investigations, it appears that some individual links within some of OpenNet’s fibre cables damaged by the fire at SingTel’s Bukit Panjang exchange, were not reconnected properly.” “As at 5pm today, there were more than 600 customers affected,” she added. “We are working hard with OpenNet to ensure full service restoration for our customers as soon as possible, and we are contacting these customers to offer cable modem access in the interim. We thank our customers for their patience and apologise for any inconvenience caused.” StarHub customers in Bukit Panjang, Choa Chu Kang and Woodlands had their cable television, cable broadband, digital voice and fibre broadband services disrupted as a result of a fire at SingTel’s Bukit Panjang exchange on Wednesday. All cable television, cable broadband and landline services for affected StarHub customers were fully restored by 230pm on Oct 10. OpenNet’s Bukit Panjang Central Office is located within SingTel’s Internet Exchange facility in Bukit Panjang.

Related topics

SingTel fire

Read more of the latest in

Advertisement

Popular

Advertisement

Stay in the know. Anytime. Anywhere.

Subscribe to get daily news updates, insights and must reads delivered straight to your inbox.

By clicking subscribe, I agree for my personal data to be used to send me TODAY newsletters, promotional offers and for research and analysis.

Aa