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Grab app suffers second outage in a week due to 'technical issue'

SINGAPORE — Ride-hailing company Grab experienced a brief outage on Friday (April 6) during lunchtime, the second time in a week that a disruption has occurred.

A number of commuters and drivers have complained of an outage on the Grab app.

A number of commuters and drivers have complained of an outage on the Grab app.

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SINGAPORE — Ride-hailing company Grab experienced a brief outage on Friday (April 6) during lunchtime, the second time in a week that a disruption has occurred.

An error message was seen on the app when TODAY tried to log on at 12.30pm.

It read: "Due to a technical issue, you may not be able to use the Grab app as per normal. We are working hard to fix the issue and will be back to serve you as soon as we can."

Grab said in a Facebook post at 12.15pm that due to a technical issue, users “may not be able to use our Grab app as per normal”.

But by around 12.40pm, the app was running again.

TODAY has reached out to Grab for comments.

On Tuesday night, the ride-hailing company experienced a major outage that affected its customers and drivers across several South-east Asian countries.

As a result, commuters and drivers in Singapore, Malaysia, Thailand, Indonesia and the Philippines took to social media to vent their frustrations.

"The app was down due to problems with our underlying infrastructure, and our third-party infrastructure providers are immediately fixing the problems on their platforms," said a Grab spokesman on Tuesday’s outage.

Last month, after years of rivalry and months of speculation, Grab said that it had bought over Uber’s operations in South-east Asia, including in Cambodia, Indonesia, Malaysia, Myanmar, the Philippines, Singapore, Thailand and Vietnam, in what is the largest-ever deal of its kind in the region.

As part of the agreement, Singapore-based Grab will be integrating Uber’s ride-sharing and food delivery business into its existing platforms. Uber, which is based in San Francisco, will in turn take a 27.5 per cent stake in Grab.

 

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