SINGAPORE — The smartphone application for the Municipal Services Office (MSO), which will allow the public to send their feedback quickly, will be ready by January.

The MSO will also be setting up an integrated system that will allow all eight participating agencies to monitor public feedback.

Announcing this on her Facebook page yesterday, Minister in the Prime Minister’s Office Grace Fu, who heads the MSO, said the agencies would have access to case information, such as status and action taken, and work together to resolve the cases.

The MSO, which comes under the Ministry of National Development, was first announced by Prime Minister Lee Hsien Loong during the National Day Rally in August.

It is aimed at tackling the long-standing complaint that public feedback is at times bounced between agencies, instead of being quickly resolved.

The eight agencies working with the MSO are the Agri-Food and Veterinary Authority, PUB, the National Environment Agency, the National Parks Board, the Housing and Development Board, People’s Association, Singapore Police Force (SPF) and the Land Transport Authority (LTA).

Ms Fu said the MSO office had been set up and would make use of smart technology to make it more convenient for Singaporeans to provide feedback on municipal issues.

The smartphone app, first announced last month, will allow people to take photos, tag their locations and send them directly to the office. “The MSO will also have precise information on the issues at hand, thus allowing agencies to act quickly,” Ms Fu said.

Having visited the SPF and LTA, she will visit the remaining participating agencies over the coming months. “My recent visits to the SPF and LTA (regarding) their feedback management have given me a better understanding of their operations,” she added.