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OCBC temporarily shuts almost half of its branches, other banks set to follow suit

SINGAPORE — OCBC bank said on Friday (April 3) that it will temporarily close 22 of its Singapore branches from April 9 to May 4, as it expects reduced traffic resulting from the Government’s latest move to encourage more people to stay at home.

OCBC temporarily shuts almost half of its branches, other banks set to follow suit

All ATMs, including those at the temporarily closed branches, will remain available for cash services and withdrawals.

SINGAPORE — OCBC bank said on Friday (April 3) that it will temporarily close 22 of its Singapore branches from April 9 to May 4, as it expects reduced traffic resulting from the Government’s latest move to encourage more people to stay at home.

The bank’s ATMs, which includes the shared ATM network with United Overseas Bank (UOB), as well as its digital banking solutions such as digital payments, will continue to be operational.

It said that 24 branches will remain open, including 19 that offer Sunday banking services, and there is also no change in banking hours.

Its five branches with safe deposit boxes will also remain open to allow customers to access their personal items and documents.

“The bank’s SME customers can go to any of the 24 branches that are opened for their banking needs. The Trade Service Centres at OCBC Centre South and OCBC Tampines Centre 2 remain open,” it said in a statement on Friday.

Mr Sunny Quek, OCBC’s head of consumer financial services in Singapore, said: “Our customers can be assured that, even with the temporary closure of these branches, we will ensure that we are able to meet our customers’ needs. While we will step up our resources at the branches to ensure that we deliver our services well, we seek our customers’ understanding for any unforeseen delay in our service delivery.”

The branches that will be closed are: Bishan, Bukit Batok, Bukit Panjang, City Square Mall, Holland Village, Hougang, Jurong West, Kallang Wave Premier, Marina Bay Financial Centre, North Bridge Road, Nanyang Technological University, National University of Singapore, Parkway Parade Premier, Paya Lebar Square, Serangoon Garden, Singapore Management University, Sun Plaza, Suntec City, Ubi, United Square, White Sands and Woodlands.

Customers are advised to check the bank’s website at www.ocbc.com for details and to use the branch locator function to find an available branch nearest to them.

Other banks are expected to carry out similar measures.

The Association of Banks in Singapore said in a statement that in view of the latest measures, banks will temporarily close some of their branches from April 9 to May 4.

However, the full range of banking services will continue to be available, it assured customers.

The association said that it will coordinate among its member banks to ensure that in making these changes, branches remain well-distributed across the country to adequately meet their customers’ needs.

“The opening hours of some branches may be revised to better manage customer flows and ensure that customers are adequately served. Information on these changes will be provided by banks on their respective websites, ATMs, and other digital channels, as well as through the prior posting of notices at the affected branches,” it said.

All ATMs, including those at the temporarily closed branches, will remain available for cash services and withdrawals, the association said.

Related topics

Covid-19 coronavirus OCBC banks

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