Fault on Dhoby Ghaut platform screen door causes peak-hour delays on NSL

SINGAPORE — A platform screen door fault caused 45-minute delays on the North-South Line on Thursday (May 17) during the evening peak hour.

The fault affecting the platform screen doors at Dhoby Ghaut station started at 5.45pm and lasted slightly over two hours.

"As a result (of the fault), trains entering and leaving the station had to move at a slower speed for the safety of commuters. This affected the movement of trains during peak hour from Ang Mo Kio to Marina South Pier in both directions," Ms Margaret Teo, Vice President for Corporate Communications said.

"Our engineers were deployed immediately to fix the fault," Ms Teo added.

Transport operator SMRT first tweeted about a 15-minute delay at 6.06pm, which affected the stations between Ang Mo Kio and Dhoby Ghaut toward Marina South Pier.

At 7.39pm, the delay stretched to 45mins, before the fault was fully resolved at 8.23pm.

While train services were still running, albeit at slower speeds, regular bus services were made free between Novena and Marina South Pier stations.

When TODAY arrived at Dhoby Ghaut station at 7.10pm, all the platform screen doors on the side towards Marina South Pier were open.

SMRT staff and officers from the Public Transport Security Command were also seen at the platform directing passengers.

Ms Teo said: "Our engineers are investigating the cause of the door fault. We are sorry for the longer journey time."