Self-service check-in kiosks at T2 for SIA, SilkAir passengers

SINGAPORE — Starting today (Aug 12), travellers on Singapore Airlines (SIA) and SilkAir flights from Terminal 2 can make use of 24 check-in kiosks for quicker and more convenient check-in.

As part of the Fast and Seamless Travel (FAST) check-in trial, travellers with carry-on bags on these two airlines can obtain their boarding pass and bag tags at the kiosks before proceeding directly to Departure Immigration. Or, travellers on selected flights could do online or mobile check-in, skip the counters and proceed to Departure Immigration with their home-printed or mobile phone boarding passes.

Travellers with check-in baggage can drop off their bags at the bag drop counters after getting their boarding pass and bag tags at the kiosks.

The entire process is expected to be done “in a matter of minutes”, said Changi Aiport Group (CAG), SIA and SilkAir in a joint press release today. The time taken is expected to reduce as passengers gain familiarity with the process.

The trial will be subsequently extended to 24 kiosks at Terminal 3, and will build up to a full suite of FAST options next year with more check-in choices for SIA and SilkAir passengers, and faster processing through automated check-in kiosks and bag drops, they said.
They said that based on past trials by CAG, 97 per cent of passengers polled were satisfied with the FAST check-in experience and would consider using it again.

“The adoption of FAST initiatives is in line with a wider global push towards self-service options at airports to improve productivity and efficiency, while at the same time providing passengers with greater flexibility and convenience,” said Mr Jayson Goh, CAG’s Senior Vice President for Airport Operations Management.