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Reliability makes ComfortDelGro's London subsidiary ‘Bus Operator of the Year’

SINGAPORE — Transport giant ComfortDelGro’s London subsidiary, Metroline, is the best of the larger bus operators there for service reliability, beating London-based operator Go-Ahead Group to win the Bus Operator of the Year award at the 21st London Transport Awards on Thursday (March 3).

SINGAPORE — Transport giant ComfortDelGro’s London subsidiary, Metroline, is the best of the larger bus operators there for service reliability, beating London-based operator Go-Ahead Group to win the Bus Operator of the Year award at the 21st London Transport Awards on Thursday (March 3).

The award is supported by London’s government bodies, Transport for London (TfL) and London Councils, and transport watchdog London Travelwatch. Go-Ahead London was one of the six bus operators shortlisted in the category.

The organisers said “(Metroline) comfortably beats its target” in transport reliability, as statistics from TfL showed that it was “consistently very good”.

“It was the best of the larger operators for service reliability,” the organisers added.

In their assessment, the organisers also took into consideration that Metroline had maintained its performance “seamlessly” since taking over five garages and associated routes from First Group (one of Britain’s largest bus operators) from June 2013.

Metroline now operates a fleet of 1,700 buses plying routes mainly in North, West, Central London and Hertfordshire, making it London’s second largest bus operator. It runs over 18 per cent of London’s scheduled bus mileage, ComfortDelGro said on Friday in a press release.

Singapore-based ComfortDelGro has fleets of over 46,650 buses, taxis and rental vehicles in seven countries — Singapore, Australia, China, UK, Ireland, Vietnam and Malaysia.

In Singapore, the transport operator has an operating fleet size of 22,962 and hires 12,494 employees.

Two London-based bus operators Go-Ahead Group and Tower Transit won bids to operate bus services in Pasir Ris, Punggol and Loyang here last year.

Tower Transit will take over 27 routes by mid-2016, while Go-Ahead will service over 25 routes by the third quarter of this year.

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