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StarHub extends deadline for customers to upgrade to fibre services by end-August

SINGAPORE — StarHub customers will now have until Aug 31 to sign up to make the switch from cable to fibre services ahead of the cessation of its cable network.

StarHub said that it is working closely with fibre network operator NetLink Trust to resolve fibre installation delays due to more complex requirements for infrastructure — including ducts, wiring and choked lead-in pipes — at some homes.

StarHub said that it is working closely with fibre network operator NetLink Trust to resolve fibre installation delays due to more complex requirements for infrastructure — including ducts, wiring and choked lead-in pipes — at some homes.

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SINGAPORE — StarHub customers will now have until Aug 31 to sign up to make the switch from cable to fibre services ahead of the cessation of its cable network.

The StarHub cable network will now stop operating from Sept 30 — later than the June 30 date reported earlier.

In a press release on Monday (June 24), StarHub said that it had received a surge in applications from customers who decided in the last few days to migrate to the fibre network, resulting in an “order backlog”.

In addition, the telco said that it is working closely with fibre network operator NetLink Trust to resolve fibre installation delays due to more complex requirements for infrastructure — including ducts, wiring and choked lead-in pipes — at some homes.

“As such, StarHub extended the cessation of its cable network to help all customers take advantage of the technology migration, rate protection of existing subscriptions and associated promotional offers,” the press release said.

The telco added that the deadline of Aug 31 was made to enable StarHub and contractors from fibre network operator NetLink Trust to fulfil all orders from customers on time.

“Customers can continue subscribing to cable services until fibre services are installed for them, or up to Sept 30, whichever comes earlier,” StarHub said.

Broadband, television and voice call services will be disrupted for those who do not make the switch to the fibre network, meaning they will have no Internet connection, will not be able to watch cable or free-to-air channels, and will not be able to receive or make phone calls.

The telco said that since its announcement of the “cable-to-fibre migration” in November last year, it has assisted hundreds of thousands of customers to migrate  from the “25-year-old cable technology to a modern, high-speed, low latency all-fibre communications network”.

Mr Johan Buse, chief of StarHub’s consumer business group, said: “We appreciate wide acceptance of our fibre service offers by a large majority of our cable customers. Our teams worked tirelessly over the past several months helping these customers migrate successfully to fibre. 

“We are grateful for our customers’ understanding and keen response especially since a number of them have been subscribing to our cable services for over 20 years.”

The telco added that cable customers who make the switch to fibre will not have to pay more than they do now, and in most cases, will enjoy further benefits when they choose to take up StarHub’s fibre upgrade offers that bundle broadband, TV services and devices.

StarHub cable customers can switch to its fibre services by calling its dedicated hotline at 1800 829 9918 (8am to 9pm daily) or by visiting any StarHub shop.

Those who do not require fibre services with the telco and would like to end their cable subscriptions can go to any StarHub shop for assistance. 

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StarHub fiber network migration

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