TraceTogether token vending machines to gradually replace physical booths; home delivery service launched for first-time users

SINGAPORE — More TraceTogether token vending machines will be placed at community centres and selected malls for those looking to replace their existing tokens. 

At the same time, the token booths at these places will either stop operating or be scaled back gradually.

A home delivery service will also be launched for users looking to get their token for the first time, the Smart Nation and Digital Government Group (SNDGG) said in a media statement on Wednesday (Aug 25). 

VENDING MACHINES

The TraceTogether token vending machines, which have been retrofitted from mask vending machines, will be set up at more than 40 malls from Wednesday and at all 108 community clubs or community centres from Aug 31. 

Members of the public may check the location of these machines at the TokenGoWhere website. 

A pilot initiative was started on July 26 with two of such machines installed at Nex mall in Serangoon and Sun Plaza mall at Sembawang and the public feedback has been positive, SNDGG said. 

These machines can hold about 1,400 tokens, and members of the public may claim one from these machines to replace their existing tokens that are no longer working or are out of battery power — if their previous collection was at least 60 days ago. 

They may do so at any time, even after the community centres and malls are closed. 

However, for those who want a replacement for a token that was collected less than 60 days before, they will have to visit a token booth. 

With the rollout of the vending machines, the 17 token replacements booths at malls will stop operating from Aug 31. 

The number of booths at community centres will also be reduced at a later date, SNDGG said.

“Booths will remain in areas with a higher concentration of seniors who may require more assistance when replacing their tokens,” it added. 

HOME DELIVERY SERVICE

Residents who have never collected a TraceTogether token before may make a request for their first one through the TokenGoWhere website by logging in with their SingPass, the national passcode system for e-government services. 

Once the request is processed, the token will be delivered to the resident’s letterbox. 

Those without a SingPass account will have to set one up, or collect their token at a community centre. 

This home delivery is not for users looking to replace their tokens.