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Yaacob ‘quite happy’ with how SingTel handled disruption

SINGAPORE — Minister for Communications and Information Dr Yaacob Ibrahim today (Oct 10) said he was “quite happy” with the way SingTel handled the massive disruption to a range of services islandwide caused by the fire at its Bukit Panjang facility yesterday afternoon.

SINGAPORE — Minister for Communications and Information Dr Yaacob Ibrahim today (Oct 10) said he was “quite happy” with the way SingTel handled the massive disruption to a range of services islandwide caused by the fire at its Bukit Panjang facility yesterday afternoon.

Responding to questions by reporters after a briefing by SingTel and a site visit to the facility, Dr Yaacob noted that SingTel responded to the situation “based on all their emergency plans and the BCPs (Business Continuity Plans) they have in place".

The telco, which mobilised all its engineers, also used social media to inform customers of the situation and share the rate of progress, he added.

Dr Yaacob also said that as with any incident, the Infocomm Development Authority of Singapore (IDA) activated its emergency plan and has been monitoring the situation “very closely”.

Asked whether he was satisfied with the measures the IDA had in place to prevent such incidents, meanwhile, Dr Yaacob said such facilities are a critical infrastructure and the IDA would have to wait for investigations to be completed before it would be able to tell whether the systems in place were adequate.

In an update at about 8.15pm, SingTel said that all fibre cable repairs for corporate customers were completed by 7pm as planned. "We are on track to complete restoration for all remaining services by 7am tomorrow," said the telco.

Separately, StarHub announced that as of 2.30pm, its pay TV, cable broadband and digital voice services were fully restored. Service was also restored for 27 per cent of fibre broadband users.

“We continue to work with SingTel to speed up restoration works,” said StarHub.

M1 said this morning on its Facebook page that broadband service to a number of fibre customers has been restored. “Work to restore service to our remaining affected fibre broadband connections is ongoing,” said the telco.

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