EZ-Link says sorry for delay in processing refund
We refer to Mr Alan Chan Yew Whatt’s letter, “Futile wait for ez-link card refund” (July 17). EZ-Link has contacted Mr Chan to inform him that his refund has been processed.
EZ-Link says it has apologised to a reader who waited for three months to get a refund of the value in his expired card.
We refer to Mr Alan Chan Yew Whatt’s letter, “Futile wait for ez-link card refund” (July 17).
EZ-Link has contacted Mr Chan to inform him that his refund has been processed.
We have also expressed our sincere apologies to him for the delay in managing his case, and thanked him for his understanding and patience.
We will continue to enhance our processes to give every customer a positive experience.
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