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Customer demands full refund from Singaporean prawn mee seller because prawns were not shelled

KUALA LUMPUR — A prawn mee seller in Singapore was left baffled after a customer requested a full refund.

Customer demands full refund from Singaporean prawn mee seller because prawns were not shelled

A customer requested for a full refund from Deanna’s Kitchen due to their prawns not being peeled off as per request.

KUALA LUMPUR — A prawn mee seller in Singapore was left baffled after a customer requested a full refund.

This was after the prawn mee seller, Deanna’s Kitchen, received an email from their food delivery partner, Deliveroo, saying one of their customers asked for a refund because their prawns had not been peeled off as per request.

Taking a no-nonsense approach, Deanna’s Kitchen then shared a screenshot of the email on their Facebook page along with their reasons as to why they were not going to issue the refund.

“Joke of the month. Our delivery partner Deliveroo emailed us to say that a customer who ordered prawn mee yesterday is asking for a full refund of a bowl of mee because the prawns came with shell.

“The photo taken clearly already shows the customer had already eaten three out of four quarters of the mee and all the clams, but because of the prawns coming shelled instead of peeled, he or she sees the need to ask for a full refund,” wrote Denise from Deanna’s Kitchen.

Besides that, the proprietors of the prawn mee stall asked their customers to show more compassion as it was tough for them to run a business during these trying times.

Deanna’s Kitchen also refused to issue the refund and later, in the same edited post, said Deliveroo would not be deducting the refunds from their account.

Initially, Deanna’s Kitchen had been asked to refund a sum of S$10 from the S$26 meal.

Their Facebook post has accumulated over 500 likes and has been shared over 300 times, with comments from users finding the customer’s request absurd. MALAY MAIL

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prawn mee Deliveroo refund food complain

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