Tech Talk

StarHub to charge for 4G service from June 1

StarHub to charge for 4G service from June 1
TODAY file photo
StarHub SmartSurf subscribers who still want to use 4G to have to pay S$2.14 a month
Published: 11:58 AM, April 16, 2014
Updated: 1:50 PM, April 16, 2014

SINGAPORE — StarHub will start charging SmartSurf customers who use their 4G service S$2.14 a month from June 1, it was reported today (April 16).

The changes currently apply to those on SmartSurf Lite, Value, Premium and Elite plans, and not those subscribed to SmartSurf HD.

The change in cost for StarHub’s 4G service, the 4G Speed Boost, has been reflected on StarHub’s website (http://www.starhub.com/personal/mobile/postpaid-plans/smartsurf-plans.html), and was earlier reported on local tech portal HardwareZone.

“With effect from 1st June 2014, 4G Speed Boost will be available at a promotional rate of S$2.14/month (U.P. 10.70/month),” said StarHub’s website. This implies that StarHub can increase the price of using the 4G service to S$10.70 at a later time.

The 4G Speed Boost service was originally provided free when it first launched in 2012, with StarHub then extending the free period from March till December last year.

A StarHub spokesperson said that the company is taking steps to ensure that its customers are given advance notice via SMS notifications, and will allow them to unsubscribe from the 4G Speed Boost via SMS as well.

Customers will also be notified of the upcoming new charges in their May bill, the company added.

Meanwhile, telcos M1 and SingTel have yet to announce any similar moves.

M1’s website states that its 4G service, the 4G VAS (value-added service), is free till December this year. SingTel’s website states that its 4G Value Added Service is free “till a date SingTel determines”. Both telcos also state their usual price as S$10.70 a month.