SINGAPORE — Samsung Galaxy Note7 customers can choose to either exchange their device for a Galaxy S7 edge, valued at S$1,098, or to receive a full refund of S$1,168 via cheque, and they may do so from Oct 26 till Nov 6. Those who opt to exchange their device for an S7 edge will receive a S$250 cheque.

"Both options are available to all Galaxy Note7 customers, regardless if they purchased their original device from telecommunication operators, consumer electronics stores, authorised retailers, Samsung Official Store at Lazada.sg or Samsung Experience Stores, and do not affect any pre-existing contract that the Galaxy Note7 owner has with the telecommunication operators," said Samsung in an updated press release on Tuesday (Oct 18).

The Galaxy Note7 cannot be exchanged for other devices apart from the S7 edge, said a spokesperson to TODAY.

Customers have to visit www.samsung.com/sg/note7exchange to select their preferences for exchange or refund, and provide their details for a free home delivery. The free home delivery is available to customers, even if they opt for a full refund instead of an exchange. 

Note7 customers who require a device on loan can visit the Samsung Customer Service Centre at Westgate mall.

Samsung announced on Oct 11 it would permanently shut down production of the ill-fated smartphones.

Samsung will also refund the retail value of the following original Samsung Galaxy Note7 accessories in exchange for the return of these accessories: Galaxy Note7 S View Standing Cover, Galaxy Note7 Clear View Cover, Galaxy Note7 LED View Cover, Galaxy Note7 Leather Cover, Galaxy Note7 Clear Cover, Galaxy Note7 Keyboard Cover, and Galaxy Note7 Back Pack. These will be verified by the home delivery service provider before a refund in cheque is provided.

Samsung Concierge customers who opt for an exchange will have the service transferred to the S7 edge, and the service will take effect from the date of the exchange. Those who opt for refund will receive a cheque of $38, which is the cost for the service. Samsung Concierge offers customers a range of benefits, including allowing them to upgrade to a new Galaxy device every year without having to wait until their two-year contracts with telcos are due.

On whether the Note7 issue will affect the Galaxy S7 devices, a Samsung spokesperson previously told TODAY: “Because each model has a unique design and manufacturing process, we can confirm that the issues with the Galaxy Note7 are isolated only to this product.”

Meanwhile, Samsung channel partners can email to note7partner [at] samsung.com to discuss the remedy for their Galaxy Note7 stocks.

Consumers can call 1800-SAMSUNG (7267864) for further assistance.

CLARIFICATION: We had earlier reported that Note7 users who opt to exchange their device for an S7 edge will receive cash on the price difference. Samsung has since clarified that it will issue cheques to customers instead.