Singapore

Telcos, bank services affected by fire at SingTel facility

Telcos, bank services affected by fire at SingTel facility
DBS Bank advised customers to avoid five branches at Toa Payoh Central, Bukit Panjang, Jurong Point, Woodlands and Raffles Place until the network was restored. Photo: Don Wong
SingTel network disrupted after a fire at its Internet exchange building in Bukit Panjang
Published: 4:18 PM, October 9, 2013
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SINGAPORE — A fire at a SingTel facility today (Oct 9) disrupted services islandwide, as local telcos, banks and other companies were impacted by the fire.

Among the banks affected, OCBC said that services at 11 out of its more than 1,200 ATMs were affected, in locations such as Changi Airport, Jurong Point, Woodlands, Bukit Panjang, while two UOB branches at Woodlands and Bukit Panjang were affected. A UOB spokesperson said there was “minimal customer impact” as the disruption occurred close to the end of banking hours.

DBS Bank said that the fire, which took place at SingTel’s Bukit Panjang exchange at about 2pm, “affected a small proportion of DBS/POSB branches, ATMs and AXS services”. It advised customers to avoid five branches at Toa Payoh Central, Bukit Panjang, Jurong Point, Woodlands and Raffles Place. The bank later updated at 7.50pm that only two branches remain affected.

“All customers are assured that their funds are safe and the bank is working closely with SingTel to restore services as soon as possible,” said DBS Bank.It expects all banking services, including ATMs, to be restored by 8am tomorrow.

During the early stages of the disruption, the bank tweeted that it is taking “proactive measures to minimise service disruptions and will extend operating hours of all DBS and POSB branches today by an hour”.

The AXS Station network said that of its 860 AXS Stations islandwide, a “small proportion” was affected.

LOCAL TELCOS REPORT IMPACT, IDA INVESTIGATING

The Infocomm Development Authority of Singapore (IDA) said in a statement that several operators have also reported to the IDA on the fire,

“The incident has affected fixed line telephone, broadband, cable TV and mobile services of several operators in the northern parts of Singapore. This may have also have affected services relying on such networks. IDA is currently investigating the issue,” said a spokesperson.

StarHub said that the fire affected its cable and fibre services. “As we lease some SingTel optical fibre capacity that runs through this exchange, this has affected StarHub’s cable TV, cable and fibre broadband, and digital voice services for some of our customers,” said Mr Mock Pak Lum, StarHub’s Chief Technology Officer.

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