Police should be alerted to take action on rogue retailers

I refer to the letter “Reveal complaints about rogue contractor to warn residents” (Nov 15).

Often, consumers stop pursuing the matter after they have taken it to the Small Claims Tribunals (SCT) as further pursuit would involve the engagement of a lawyer to settle the dispute in court and this would mean costs and time incurred.

Perhaps the Ministry of Law should review the Consumer Protection (Fair Trading) Act (CPFTA) to ensure that if CASE or the SCT has received feedback from consumers, the police would be alerted and an investigation would be carried out to stop these rogue contractors or retailers from engaging in such practices.

This way, consumers would really be protected under the CPFTA.

Otherwise, nothing will change and these errant contractors and retailers will continue to harm the public.

This letter first appeared as a comment on TODAYonline.