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14 complaints filed against All Time Low concert organiser LAMC after band's show cut short, no refunds offered: Case

SINGAPORE — Fourteen complaints have been filed so far against concert organiser LAMC Productions after pop-punk band All Time Low’s recent show in Singapore was cut short, the Consumers Association of Singapore (Case) said.

All Time Low's Alex Gaskarth performing at the 2017 MTV Movie And TV Awards Festival in Los Angeles, California.

All Time Low's Alex Gaskarth performing at the 2017 MTV Movie And TV Awards Festival in Los Angeles, California.

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  • The Consumers Association of Singapore has received 14 complaints so far after pop-punk band All Time Low cut short their show on May 5
  • The complaints were filed against concert organiser LAMC Productions 
  • The company said earlier on Monday that it would not be offering refunds to ticket holders
  • The band’s Singapore show ended prematurely due to their lead singer feeling sick from food poisoning

SINGAPORE — Fourteen complaints have been filed so far against concert organiser LAMC Productions after pop-punk band All Time Low’s recent show in Singapore was cut short, the Consumers Association of Singapore (Case) said.

The association's president Melvin Yong told TODAY on Tuesday (May 7) that people were generally seeking refunds for their tickets, which some concertgoers separately told TODAY had cost them more than S$500. 

The American band stopped its show less than an hour into their concert at Fort Canning Park on Sunday night after lead singer Alex Gaskarth felt “increasingly ill” from food poisoning.

In an Instagram post on Monday, LAMC said that the band “did their best” despite Gaskarth's condition worsening during the show. He was taken to the hospital after the concert and was discharged on Monday morning.

“We apologise for the delay in clarifying the situation as it was a shock to us as well,” the concert organiser said in its post.

“We were not made aware of the severity of his condition and it was beyond our control.”

The company added that there would be no refunds, though it would offer each ticket holder a S$30 promotion code that may be redeemed on any show that it organises over the next year.

VOUCHER OFFER 'INFURIATING'

While concertgoers said that they empathised with Gaskarth’s situation, many told TODAY that they were thoroughly upset at LAMC’s decision to offer ticket holders only a S$30 voucher instead of a refund.

The voucher was cold comfort for these fans, some of whom had spent hundreds of dollars on ticket packages and concert merchandise.

All concertgoers had to buy a standard ticket priced at S$158. They may also choose to buy different add-on items, including a S$30 commemorative ticket, a S$30 priority entry ticket, a S$200 VIP hospitality package, and a S$285 meet-and-greet opportunity with the band.

Ms Jayne Tan, a 25-year-old engineer, was one such fan who had shelled out hundreds of dollars to see the band, whom she loved.

She spent S$503 in total on a standard ticket, a commemorative ticket, priority entry to the show, and the meet-and-greet opportunity.

This is on top of the costs that the Malaysian had shelled out for her flights and hotel stay in Singapore. She added that her parents did not allow her to travel alone to attend the concert, which prompted her to fork out another S$503, so that her friend could accompany her.

Ms Tan told TODAY that she finds the organiser’s S$30 promotional code offer to be a “completely selfish move”.

“Honestly, if it said (that it were offering a) S$30 refund, it would’ve sounded better because the promo code is literally a marketing stunt, where people would have to spend more money just to get that S$30 back,” she added.

Ms Nikki Akiffah, a 23-year-old preschool educator, said: “Hearing about the S$30 voucher infuriated me. I felt that it was not justified for the amount that everyone had to pay to attend this event.”

Several concertgoers who spoke to TODAY similarly echoed Ms Tan’s and Ms Akiffah’s sentiments.

Many were upset that the S$30 voucher could only be redeemed by spending more money on another show planned by LAMC — which they were not keen on, having been disappointed by the organiser this round.

Concertgoers also said that offering a promotional voucher on their next ticket assumed that the organiser would bring in concerts that were to their liking, within the next year.

Ticket holders said that an ideal outcome for them would be for the concert to be rescheduled, and for their existing tickets to grant them free or subsidised entry to the restaged show.

Since Sunday, concertgoers said that they have exhausted multiple avenues to resolve the matter — with some contacting ticketing agency Sistic to escalate the matter because they were unable to reach LAMC, while others filed complaints with Case.

Responding to TODAY’s queries, the police confirmed on Tuesday that at least one police report has been made in relation to the concert.

TODAY has reached out to LAMC Productions for comment.

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concert concert tickets concert refund refund Case

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