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Consumer watchdog warns of phishing emails impersonating its officers; 13 reports received in 3 days

SINGAPORE — The Consumers Association of Singapore (Case) is warning members of the public about a phishing scam involving emails impersonating its officers, with at least 13 of such cases reported in a span of three days.

A phishing email impersonating Consumers Association of Singapore officers.

A phishing email impersonating Consumers Association of Singapore officers.

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SINGAPORE — The Consumers Association of Singapore (Case) is warning members of the public about a phishing scam involving emails impersonating its officers, with at least 13 of such cases reported in a span of three days.

In a media release on Tuesday (Jan 24), the consumer watchdog said that these emails, which bear the association's logo, include a fake ticket number for claims or disputes.

The recipients are instructed to click on a chat icon to access a third party site to receive updates or monetary compensation.

The emails are sent from different email addresses such as ‘odoo [at] compueconomicos.com’, ‘wilson [at] v3.sg’, and ‘bhm200025 [at] sdh.sg’. 

Among the senders' names is ‘Lim Kong Ting SG Feedback’.

“As these email addresses do not belong to Case and as the emails did not originate from Case, we are unable to ascertain the number of affected consumers,” said its executive director Lee Siow Hwee in the statement.

From Jan 21 to 24, however it said it had received 13 reports.

“These 13 reports were made by consumers who have previously lodged consumer complaints with Case. Of these 13 individuals, five also received similar phishing emails in October 2022,” said Ms Lee.

Case said that checks have been done on its IT system and database and confirmed that they remain secure and have not been compromised.

Further investigations are ongoing and the matter has been reported to the police.

Case advised consumers who receive a similar email notification not to click on the links or chat icons and not to disclose personal information and bank details to any third party. 

“Case will not direct consumers through email or live chat to visit another website to receive updates on their cases or to receive monetary compensation,” the statement added.

Numerous phishing scams involving public services have been reported recently.

On Friday, the Municipal Services Office (MSO) warned members of the public of a phishing scam involving a fraudulent quick response (QR) code masquerading as its online service for residents to send feedback and complaints.

The fake QR code attempting to pass off as the OneService (OS) Lite QR code leads to a phishing website asking for personal information, said the MSO.

In mid-December last year, the police warned shoppers about the rise of parcel delivery phishing scams after about 130 victims lost at least S$182,000 in the first two weeks of the month.

In its advisory, the police had reminded members of the public to take the following crime prevention measures:

  • Do not click on links provided in unsolicited emails or text messages
  • Always verify the authenticity of the information with the official website or sources, even if you are expecting the delivery of a parcel
  • Always check the transaction details before approving any transactions
  • Never disclose your personal or internet banking details and OTP to anyone
  • Report any fraudulent credit or debit card charges to your bank and cancel your card immediately

Members of the public with information related to such crimes may call the police hotline at 1800-255-0000 or submit feedback online at www.police.gov.sg/iwitness.
 

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