SINGAPORE — A clinic at Bukit Batok is investigating an incident where a staff member shouted and threatened a mother and her son at the clinic, after videos of the incident went viral on social media on Monday (April 18).

In a Facebook post on Monday, Everhealth Family Clinic & Surgery, located at Le Quest mall, apologised for "causing public alarm" over a video taken outside its premises.

The video, which had been uploaded on TikTok, showed one of the clinic's staff members kicking a pram, while engaged in a heated argument with the mother. 

The son can be heard pleading tearfully, "Please stop talking… We will clean up", while hugging his mother. 

It is not clear why the two were quarrelling. 

In a second TikTok video, purportedly from the clinic's security footage moments before the incident outside, the mother is seen arguing with the staff member at the clinic's reception area. 

The mother uses her hand to knock several items off the reception counter before leaving the clinic with her son. 

The staff member walks towards the door and gestures angrily at them. 

The mother then re-enters the clinic to throw a piece of paper at the woman, who responds by seemingly threatening to throw an object back at her. The staff member then follows the pair outside.

In its Facebook post, the clinic said: "Please give us some time to look into the matter with the parties concerned.”