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Grab says some services not accessible as users in Southeast Asia report app is down

SINGAPORE — Ride-hailer Grab said some of its services were down on Tuesday (Nov 16) morning, with some users in Singapore, Indonesia, the Philippines and Thailand reporting that the app was not working.

Grab says some services not accessible as users in Southeast Asia report app is down

Affected users were seen commenting on Grab's Facebook page from around 8am, saying they were unable to search for locations and book rides on the app.

SINGAPORE — Ride-hailer Grab said some of its services were down on Tuesday (Nov 16) morning, with some users in Singapore, Indonesia, the Philippines and Thailand reporting that the app was not working.

"Some of our services are not accessible at the moment. We are looking into this and we will update when the app is back up and running," the Singapore-based company said in a Facebook post at around 9am.

The same statement was also posted on GrabFood's official Facebook page.

Affected users were seen commenting on Grab's Facebook page from around 8am, saying they were unable to search for locations and book rides on the app.

Among them was a user based in Bangkok who said ride-hailing locations had not been available on the app for the past hours.

Other commenters said the app was down not just for passengers but also drivers, who were unable to receive jobs.

One user said the app for GrabFood riders was also unresponsive, "rendering us all 'jobless' in full gear".

Grab said it was experiencing "some technical difficulties with our app" in its replies to these users.

"Our engineers are working at full steam to recover the app. Please be patient with us and try again later," it added.

When CNA checked the app on Tuesday at around 9am, the map allowing users to select pick-up locations and destinations before booking a ride showed an error message and did not load.

In response to CNA queries, Grab said it was experiencing a "service disruption".

"Our teams are working hard to fix this and we will provide updates as they become available. We apologise for the inconvenience," the company said at around 10.20am.

On Twitter, Grab users in Indonesia also reported problems with the app, uploading screenshots of the food delivery and transport services not loading.

Grab Indonesia's official Twitter account apologised to users and said it was dealing with the issue.

Grab Philippines also said in replies to users' tweets that it was "aware of the technical issue" and working to get the app back up.

Grab offers a range of services through its app, from food delivery to digital payments.

Last week, the company reported a 9 per cent decline in Q3 revenue as its mobility business was hit by Covid-19 curbs in some Southeast Asian countries.

In Singapore, Grab raised its base fare for ride-hailing services by S$1 from June, saying that it wanted to improve earnings for its drivers.

The platform operates in eight Southeast Asian countries, also including Cambodia, Malaysia, Myanmar, and Vietnam. CNA

For more reports like this, visit cna.asia.

 

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