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IDA urges telcos to focus on restoring all services

SINGAPORE — The Infocomm Development Authority of Singapore (IDA) has urged local telcos to work together to restore all services affected by SingTel’s Bukit Panjang Exchange fire on Oct 9.

IDA urges telcos to focus on restoring all services

In a press statement released this evening (Oct 16), IDA urged all affected telcos to focus on restoring services, rather than blaming each other by issuing statements to the media. Photo: Ernest Chua

SINGAPORE — The Infocomm Development Authority of Singapore (IDA) has urged local telcos to work together to restore all services affected by SingTel’s Bukit Panjang Exchange fire on Oct 9.

In a statement this evening (Oct 16), IDA said it had written to SingTel, StarHub and M1 to focus their efforts on identifying problems their end users may still be experiencing.

It said the telcos should resolve them immediately, rather than “issuing statements to assign blame, as this is neither helpful nor constructive”.

The regulatory authority added it has started its own investigations to determine the cause and circumstances of the fire, which damaged fibre cable lines and caused disruptions to services islandwide.

IDA said the investigations would identify measures that need to be taken to prevent such incidents from recurring.

It would also assess whether service providers have taken “all necessary action to restore the affected services as quickly as possible”, and if current processes are effective in bringing about speedy service recovery.

SingTel also announced today that it has formed its own Board Committee of Inquiry to look into the Bukit Panjang Exchange fire.

It will consist of three independent SingTel board members, and use “leading global experts to draw on international best practices”.

Meanwhile, M1 and StarHub provided an update on the number of their affected fibre broadband subscribers.

M1 said the number of affected customers is down to some 100, from 200 yesterday.

StarHub said “a small number” of its subscribers in Bukit Panjang, Choa Chu Kang and Woodlands are still unable to access the Internet.

Both are working with OpenNet to restore services. CHANNEL NEWSASIA

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