SINGAPORE – The Infocomm Media Development Authority (IMDA) is investigating the disruption to telecommunication company M1’s internet services, the agency said on Wednesday (May 13), adding that it will not hesitate to take "strong enforcement action" if lapses are found on M1’s part.  

“IMDA takes a serious view of any service disruption to public telecommunications, especially during the circuit breaker period, where many are working and studying from home,” the agency said in a Facebook post. 

IMDA also directed M1 to quickly restore the affected services and to keep its subscribers updated.

The agency is also investigating Stahub over two internet service disruptions that occured last month.

On Tuesday, M1 said in a Facebook post that customers in some areas in the western, central and eastern parts of Singapore may face difficulties in accessing fibre services and the company was working to resolve the issue. 

Later that day, it said that only a “specific group of customers” were experiencing disruptions to their fibre broadband service. And on Wednesday morning at 6am, it  added that it had completed its fibre system maintenance and all fibre services were fully restored. 

But several M1 customers continued to comment on IMDA’s Facebook page at around 1pm that they were still unable to connect to the internet. These included those living in areas such as Punggol, Woodlands, Macpherson, Clementi and Bedok.

Facebook user Timothy Kwok, a Woodlands resident, commented that his fibre broadband had been disrupted since 7am on Tuesday. 

Another user, Eclair De Frank, said she was also unable to connect to the internet on Wednesday afternoon. 

“Can we get M1 to update us? We are unable to work from home without Wi-Fi. I am now using my 4G data for work and guess I will have to pay for additional charges when the data usage exceeded,” she wrote.

Some also added that they were unable to get through to the telco’s customer hotline. 

TODAY has reached out to M1 for comment.