SINGAPORE — Images circulating on social media channels of a letter from DBS notifying account holders about the deactivation of their digibank account is legitimate, the bank said in a statement on Friday (Aug 4).

In a post on Facebook, DBS said that the company was aware of posts circulating on social media and messaging channels claiming that a letter titled “Your DBS digibank has been deactivated” is fraudulent.

The bank clarified that the letter is legitimate and urged members of the public not to share or forward such messages should they receive them.

“The letter's intent is to inform the customer that we have temporarily deactivated his/her digibank access after detecting several unsuccessful log-in attempts," the bank added.

This is a precautionary measure that the bank put in place to safeguard its customers against scammers, DBS said.

Customers who would like to verify the authenticity of such correspondence can check with DBS directly via its help and support page, or call its 24/7 fraud reporting hotline at 1800 339 6963 for further assistance.