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M1 users report disruption to internet services for second time this month

SINGAPORE — M1 users in Singapore reported disruption to their internet services on Monday (Dec 21), the second time this month.

M1 users report disruption to internet services for second time this month

M1 users started reporting the disruption on the telco's Facebook page at about 10.30am on Dec 21, 2020.

SINGAPORE — M1 users in Singapore reported disruption to their internet services on Monday (Dec 21), the second time this month.

This is also the fourth disruption to M1 services this year. 

Twitter user Michael Guerin posted on the telco's social media page: "@M1Singapore it is down again. You have to change the way you operate M1. You are impacting all the people working from home." 

another Twitter user dZus said: "Is anyone else's M1 broadband down? Mine just went down in the middle of a call."

M1 users started reporting the disruption on the telco's Facebook page at about 10.30am.

Users complained that the service was disrupted in various parts of Singapore, including Bishan, Bukit Panjang, Jurong, Marsiling, Sembawang, Serangoon, Simei and Tampines. 

As of 12pm, more than 12,000 reports had been logged at online service tracker Downdetector. 

At about 12.15pm, the telco said in a Facebook post: "We are aware that some customers may have experienced intermittent difficulties accessing fibre broadband services earlier. The issue has been resolved."

It added that users who are still experiencing difficulty connecting to the network should power off and on their devices and "do not remove any cables on ONT and router devices".

"We apologise for the inconvenience caused and thank you for your patience."

Screengrab of the M1 live outage map on the Downdetector website as of 11.50am on Dec 21, 2020. 

On Dec 4, M1's fibre and fixed voice services were disrupted for several hours across many parts of Singapore.

The telco said then that all affected customers could switch to using their mobile data service and that excess data usage charges would be waived.

M1 was fined S$400,000 this year over disruptions to its broadband internet service in May. 

The disruption occurred during Singapore's partial lockdown for Covid-19 that period, prompting many complaints from internet users frustrated by the inconvenience while working from home.

On May 12, the disruption lasted 23 hours from 7am to 6am the next day, affecting about 18,000 customers. 

On May 13, users were hit by another disruption that lasted about six hours and affected up to 20,000 subscribers.  CNA

For more stories like this, visit cna.asia.

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M1 telco internet service disruption

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