Poster asking GrabFood riders to ‘use stairs’ at River Valley condo not what it seems: Grab, condo management

SINGAPORE — Technology company Grab and the firm managing a condominium in River Valley have clarified that a poster asking GrabFood delivery crew to refrain from using the lifts at the property, and to take the stairs instead, was put up in March last year.

The poster, which was circulating on social media on Thursday (May 28), was meant for delivery riders collecting orders from GrabFood Hub, which is at the basement level of the building, Grab said.

The poster was shared at least 1,800 times on Thursday. It stated that the management committee and residents of RV Point condominium had “kindly requested that GrabFood delivery partners refrain from using the lifts” as they were meant only for residents, and that they should use the stairs.

Responding to TODAY’s enquiries, Grab clarified that it put up the poster in March last year at the request of the condominium's management committee.

It was meant to guide GrabFood riders picking up orders from its hub and they were asked to use the staircase to travel between Basement 1 and Level 1.

“This was to prevent any hogging of the lifts between the two levels, which might inconvenience the condominium’s residents,” Grab said.

The firm said that its delivery partners were aware of the poster and “know that it is made in reference to the GrabFood Hub”.

Grab said that it would look into making these signs clearer to prevent further confusion on the matter.

It added that its riders delivering food to residents at the condominium can use the lifts to complete their deliveries.

In a post on its Facebook page, Ocean IFM — which manages RV Point — also said that riders could still use the lifts to deliver food to residents on the upper floors, after the residents verify their identities and purpose of visiting via an intercom system.

The company said that it has asked Grab to remove and improve on the poster to avoid any misunderstanding or confusion.

“We would also like to take this opportunity to urge all not to jump to conclusions before verifying the facts, especially during this period of time when all, including our team members, are also doing our best on the ‘front line’ to ensure that all buildings managed by our team are safe and operational for all our occupiers and residents,” Ocean IFM added.