Replacement fee of S$9 for those who have lost TraceTogether token more than once

SINGAPORE — Those who have lost their TraceTogether token more than once will have to pay a replacement fee of S$9 for a new device, which is used for contact tracing during the Covid-19 pandemic.

This was announced in a Facebook post on Thursday (June 3) by Smart Nation Singapore, an initiative of the Smart Nation and Digital Government Office.

Members of the public may get their replacement tokens at any community centre. "For those with financial difficulties, you may approach our staff for a fee waiver," the post read.

It was previously reported that the first replacement of lost tokens will be free. Subsequent replacements will be chargeable, although it was not mentioned at the time what the replacement fee would be.

Tokens that are out of battery or faulty are replaced for free, the TokenGoWhere website stated.

CNA has asked for more information on the replacement fee.

It has been mandatory since May 17 to use TraceTogether-only SafeEntry system at all higher-risk venues such as malls, workplaces and places of worship, and where people are likely to be in close proximity for prolonged periods.

Check-ins may be done either with the token or the TraceTogether mobile application.

Other modes of SafeEntry check-in such as scanning QR codes with a mobile phone have been discontinued.

Those who need to pick up their tokens may do so at any community club or community centre islandwide.

They should take along their original personal identity card with a barcode and may also collect the token on behalf of their family members by producing their identity cards. CNA

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