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Sheng Siong to take preventative measures after 2 customers knocked down by trolley on travelator

SINGAPORE — Sheng Siong will take “necessary measures” to prevent incidents such as one shown in a viral video of at least two people getting knocked down by a trolley on a travelator at one of their branches, the supermarket chain said on Wednesday (April 20).

Sheng Siong to take preventative measures after 2 customers knocked down by trolley on travelator

A screengrab of a viral video showing a trolley hitting two people while they were riding on a travelator at a Sheng Siong outlet.

SINGAPORE — Sheng Siong will take “necessary measures” to prevent incidents such as one shown in a viral video of at least two people getting knocked down by a trolley on a travelator at one of their branches, the supermarket chain said on Wednesday (April 20).

In response to TODAY’s queries, a spokesperson from Sheng Siong said that the incident took place at the branch located at Block 105, Canberra Street sometime in February this year.  

“Our store personnel had immediately apologised and extended assistance to the two customers,” added the spokesperson. 

The spokesperson did not specify what the measures Sheng Siong had taken were.

A Facebook video of the incident uploaded by the online group Singapore Incidents on Tuesday garnered over 142,000 views and 860 shares as of April 20. The group also put up the video on its Instagram page.

The closed-circuit television footage showed a woman getting hit by the trolley while she was riding on a travelator to get to the ground floor. 

The incident had occurred on Feb 25 at 3.50pm, according to a timestamp on the footage. 

The video showed a metal trolley filled with what appeared to be folded cardboard boxes rolling onto the travelator that was heading in the downwards direction, without any staff member controlling it.

There were two people using the travelator at the time.

Within seconds, the slope of the travelator then caused the trolley to accelerate, eventually hitting a woman from behind. The impact caused her to fall, and moments later, two staff members can be seen rushing to the customer's aid as well as to chase after the trolley.

The trolley was then seen hitting a second customer at the end of the travelator. It is not clear what happened to both customers afterwards.

“The health and safety of our customers is of utmost importance to us," the Sheng Siong spokesperson said.

"We will learn from the incident and take necessary measures to prevent such incidents,” she added.

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accident fall Sheng Siong CCTV footage viral video

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