Skip to main content

Advertisement

Advertisement

SingTel Board sets up Committee of Inquiry into Bukit Panjang fire

SINGAPORE — The SingTel Board has set up an independent Board Committee of Inquiry (BCOI) to investigate the Oct 9 fire at the telco’s Bukit Panjang facility.

SingTel Board sets up Committee of Inquiry into Bukit Panjang fire

All damaged fibre cables were reconnected by 7.15am on Oct 11, 2013, said SingTel. Photo: @SingTelSupport

SINGAPORE — The SingTel Board has set up an independent Board Committee of Inquiry (BCOI) to investigate the Oct 9 fire at the telco’s Bukit Panjang facility.

Other than investigating the facts and circumstances leading to the fire, the BCOI will review the effectiveness of SingTel’s incident management and response, and recommend improvements.

The BCOI will also benchmark current network design and contingency processes against international best practices and standards, and recommend appropriate improvements to prevent future occurrences and strengthen network resilience.

The findings and recommendations will be made public.

The fire at SingTel’s Bukit Panjang exchange caused service disruptions islandwide for more than 24 hours, with 60,000 customers affected.

SingTel Chairman Simon Israel said the Board’s policy requires SingTel to “adhere to the highest operational standards” and that the Board is taking the recent fire incident “extremely seriously”.

“The establishment of the BCOI demonstrates our commitment to provide an objective and expert review of the incident and more importantly, to make recommendations to ensure that we learn from this experience and further enhance our network resilience,” he said.

Chaired by Mr Bobby Chin Yoke Choong, a non-executive and independent director of SingTel and Chairman of its Risk Committee, the BCOI will report to the Board of SingTel. It will consist of two other independent SingTel board members — Mrs Fang Ai Lian, Chairman of SingTel’s Audit Committee, and Mr Low Check Kian, a member of SingTel’s Corporate Governance and Nominations Committee.

The BCOI will also tap on leading global experts to draw on international best practices.

Ms Chua Sock Koong, Group Chief Executive of SingTel, said: “We welcome the set-up of the BCOI. The views from leading experts will be helpful in learning from this episode, reinforcing our network resilience and enhancing our operational processes.”

Related topics

SingTel fire

Read more of the latest in

Advertisement

Popular

Advertisement

Stay in the know. Anytime. Anywhere.

Subscribe to get daily news updates, insights and must reads delivered straight to your inbox.

By clicking subscribe, I agree for my personal data to be used to send me TODAY newsletters, promotional offers and for research and analysis.

Aa