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Technical issue delays second Scoot flight in two days, this time by 29 hours

SINGAPORE – Barely a day after a Bangkok-bound Scoot flight from Changi Airport was delayed by 7 hours, passengers on another flight by the airline were hit by another delay on Monday (Nov 26), this time by 29 hours.

A Scoot airlines aircraft. TODAY file photo.

A Scoot airlines aircraft. TODAY file photo.

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SINGAPORE – Barely a day after a Bangkok-bound Scoot flight from Changi Airport was delayed by 7 hours, passengers on another flight by the airline were hit by another delay on Monday (Nov 26), this time by 29 hours.

Flight TR869 was scheduled to depart from Bangkok’s Don Mueang International Airport for Singapore at 4.25pm on Monday, but was retimed to 10.10pm on Tuesday.

The airline said the plane was scheduled to depart from Tokyo for Singapore via Bangkok, when it encountered technical difficulties.

“Engineers immediately began rectification works, but in view of the expected time required, a decision was made to ground the aircraft instead,” Scoot said.

“Consequently, flight TR869 has been retimed to depart on Nov 27 at 3.50pm local time. Where possible, affected customers bound for Singapore have been re-accommodated to flight TR899 departing for Singapore via Taipei,” it added.

“Meanwhile, accommodation and meals for remaining customers inconvenienced by the delay have been arranged where necessary.” 

FLIGHT RESCHEDULED TWICE

A passenger, who did not wish to be identified, said she and her family were due to fly back to Singapore from Don Mueang Airport International Airport on Monday. 

She said her husband, who was travelling with her, initially received an email at 11am, informing them that their 4.25pm flight had been rescheduled to 6.50pm the next day.

They then received an email about half an hour later, informing them that their departure time had been further rescheduled to 10.10pm on Tuesday.

“Scoot cited technical reasons but no further details were given. We were told that we would be transferred to a hotel and given free accommodation, free dinner, breakfast and lunch,” she said.

She said approximately a hundred affected passengers were put up at Ibis Bangkok Impact, a hotel in the Nonthaburi district. Meals were also provided.

She added that Scoot had arranged for a shuttle bus to take all affected passengers to the airport at 5pm, but voiced concern at having to potentially check out at 1pm due to the hotel’s policy. 

“We were not given a choice to book alternative transportation options … and because our returning flight is so late, my husband and I have to take an extra two days of leave,” she said.

Monday’s flight disruption comes a day after another Scoot flight – from Singapore to Bangkok – was delayed for nearly seven hours, also due to a technical issue. CHANNEL NEWSASIA

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